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How jomain99 Handles Your Personal Information

When you open an account with us, we collect certain personal details to keep your account secure and your transactions running smoothly — including deposits made via Touch 'n Go eWallet, Boost, or GrabPay.

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jomain99 How jomain99 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Security and data hygiene are not separate concerns for us — they sit at the same desk. Every section below reflects how we actually operate the platform, not a generic policy template.

Data Encryption

All data transferred between your device and our servers is encrypted using SSL. This applies equally whether you are on mobile or desktop, and whether your session started from a Touch 'n Go eWallet deposit or a direct login.

Cookies and Session Tracking

We use cookies to keep you logged in, remember your language preference, and monitor session activity for security purposes. We do not sell cookie data to advertising networks or third-party marketers.

Data Retention

Account records are kept while your account is active. After closure, we retain only what is necessary to meet applicable legal requirements where local law permits — then the data is deleted from active storage.

Third-Party Sharing

We share transaction references with payment processors — including Boost and GrabPay — only to the extent needed to complete or verify a transaction. No personal profile data is passed to game studios or marketing partners.

REACH OUR TEAM

How to Contact Us About This Policy

If you have a question about your data, want to request a correction, or need us to clarify how a specific piece of information is used, reach out through any of the channels below. We aim to acknowledge data-related requests within one business day and resolve them as quickly as the nature of the request allows.

Live Chat Start a live chat session from any page on the site. This is the quickest path for account-specific data questions — have your registered email address ready.
Email Support Send your data request or privacy question to our support email. Include your account username and a brief description of what you need us to review or change.
Account Help Centre Log in and navigate to account settings to view the personal details we hold on file. Some fields, like your registered phone number, can be updated directly from there.

Common Questions About Your Privacy on jomain99

These are the questions we actually receive through live chat and email about how your data is handled. If yours is not here, contact us directly and we will give you a straight answer.

We store your name, email, phone number, registered payment method references (such as your Boost or GrabPay transaction IDs), and session logs tied to your device. We do not store wallet PINs or full card numbers.

Yes. Contact our support team via live chat or email with your account username and a deletion request. We will confirm what can be removed immediately and what must be retained to meet any applicable legal obligations.

No personal profile data is passed to game studios. Studios receive only anonymised session tokens needed to run a game round. Your name, email and payment details stay within our platform.

When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference to match your payment to your account balance. This also helps resolve any discrepancies quickly if a deposit does not post correctly.

Log in, go to your account settings, and look for the profile section. Basic fields like your phone number can be edited there directly. For changes to your registered email, contact support to complete a verification step first.

We may send account-related notifications and, where you have opted in, promotional messages. You can manage your messaging preferences from your account settings or ask our team to update them on your behalf.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.